You just can’t help but smile when you see Amy Noble at the reception desk as you enter the Gene Upshaw Memorial Tahoe Forest Cancer Center. Her warmth is genuine as she reaches out to greet you. Officially, Noble is called a PBX Operator, which means she operates the “Post Box Exchange” telecommunications system.
Being a good listener is essential when you are the first person a patient reaches after calling the Cancer Center. “Some people want to tell their story and many are frightened or anxious when they call,” Noble says. “It’s important to listen to them and to be a calm, friendly voice on this side of the telephone.” She encourages patients and visitors to “ask us anything. We really do understand. This is a safe place.”
In addition to answering incoming calls, Noble follows through with medical records requests, progress reports and lab results, when necessary. She personally phones patients to remind them of their appointments (“no robo-calls here!” she says) and often helps answer questions or transfers the patient to someone who can provide additional assistance.
Noble relies on what she has learned through meditation to help bring loving kindness into the world. “Although I’m not a physician, I have a practice. My practice is loving kindness. This is my life and so this is the perfect job for me.”
Amy Noble has worked at the Gene Upshaw Memorial Tahoe Forest Cancer Center for two years. If you want to know her a little better, ask her about her passions: 1960s music and Broadway musicals.